Cart: 0 items worth $0.00
Welcome Guest [Login] or [Sign Up]
Welcome Guest [Login] or [Sign Up]
Serving the hospitality industry for 70 years

Privacy Policy

Hotel Agencies Pty Ltd knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our Privacy Policy.  By visiting Hotel Agencies Pty Ltd, you are accepting the practices described in this Privacy Notice.

WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES HOTEL AGENCIES GATHERS?

The information we learn from customers helps us personalise and continually improve your shopping experience at Hotel Agencies.  Here are the types of information we gather.

AUTOMATIC INFORMATION YOU PROVIDED TO US

We receive and keep certain types of information whenever you interact with us.  For example, when you search for a product, shop, post a comment, when accessing your account and when you take part in a contest or questionnaire, or communicate with a staff member by email, phone and fax.  Like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses Hotel Agencies Pty Ltd.  We receive and keep any information you enter on our web site or give us in any other way.  We store, collect and analyse information such as the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to and from our Web site, including date and time; cookie number; and products you viewed or searched for.


NEWSLETTER & E-MAIL COMMUNICATIONS

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Hotel Agencies Pty Ltd if your computer supports such capabilities.  If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this by selecting "Unsubscribe" in the Newsletter menu.
You may choose not to provide certain information, but then you might not be able to take advantage of many of our features.  We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our store, and communicating with you.

HOTEL AGENCIES PTY DOES NOT SHARE THE INFORMATION IT RECEIVES FROM ITS WEBSITE.

Information about our customers is an important part of our business, and we are not in the business of selling it to others.  We share customer information only with the subsidiaries Hotel Agencies Pty Ltd controls and as described below

WHAT ARE COOKIES?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser to enable our systems to recognise your browser and to provide features such as Automatic Login and permanent Shopping Carts for storage of items in your Shopping Cart between visits. If you would like to know more, the "Help" section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.  However, cookies do allow you to take full advantage of some of Hotel Agencies Pty Ltd.’s best features, and we recommend that you leave them turned on.

THIRD PARTY AGENTS: 

We employ other companies and individuals to perform functions on our behalf.  Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing Credit Card payments, and providing customer service.  They have access to personal information needed to perform their functions, but may not use it for other purposes.

PROTECTION OF HOTEL AGENCIES AND OTHERS:


We release account and other personal information when we believe the  release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Hotel Agencies Pty Ltd, our users, or others.  This includes exchanging information requested from law enforcement agencies; statutory orders, other agencies and organisations for fraud protection and credit risk reduction.

WITH YOUR CONSENT: 

Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

YOU HAVE A CHOICE

As mentioned above, you can always choose not to provide information, but then you might not be able to take advantage of many of our features.  We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our store, and communicating with you.


CONDITIONS OF USE, NOTICES, AND REVISIONS

If you choose to visit Hotel Agencies Pty Ltd, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of Australia. If you have any concern about privacy at Hotel Agencies Pty Ltd, please send us a thorough description of your concerns to customerservice@hotelagencies.com.au, and we will try to resolve it.  Our business changes constantly.  This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use.  We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes.

loader